Hi, the buyer has 30 days from delivery (or from last estimated delivery for Items Not Rec’d) with the Ebay Money Back Guarantee. With PayPal Buyer Protection, the customer has 180 days from the date of payment.
How does buyer protection work on eBay?
How does eBay Buyer Protection work? If you don’t receive an item you purchased, or if it’s not as described, you can use the Resolution Center to resolve your problem. In most of cases, we cover the purchase price plus original shipping.
Can I get my money back if I get scammed on eBay?
eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing.
Can you get a refund after 30 days eBay?
Can I decline an eBay return request after 30 days? Sellers can decline a return request if 30 days have passed because the money-back guarantee has expired. A buyer can still open a request to discuss the order details, but there is no longer an obligation on the seller to accept it for any reason.
How long is eBay seller protection?
Buyers and sellers have an opportunity within 30 days from the day a case is closed to appeal our decision by providing appropriate documentation in My eBay. Buyers can’t use more than one resolution method to get a refund.
Is eBay buyer protection any good?
eBay is relatively safe to use
The good news is that using eBay, particularly as a buyer, is considered safe. The site has implemented a variety of protections over the years, so the most straightforward problems which victimized early eBay customers decades ago, like fraud, are now largely a thing of the past.
Does eBay buyer protection cover fake items?
Your purchase is covered by the eBay Guarantee, which entitles you to receive your money back if the item you receive doesn’t match what is listed. The seller has three days to respond. Whether they know if the item they sold you is real or not, when it’s pointed out, they should respond and offer you a full refund.
Who pays for the eBay money back guarantee?
If the item is returned because it’s faulty, not as described, or damaged in the post, the seller has to pay return postage costs. However, if the buyers want to return the item for any other reason within 14 days, they have to pay to send it back (as long as you made this clear in your listing).
Can a buyer open a case after 30 days?
Buyers can open a case within 30 days of the estimated delivery date and this case is a defect for a seller. The case can be escalated by either party after 8 days and cases close automatically after 30 days.
How long does eBay buyer have to file claim?
Ebay gives the buyer 30 days to file a claim. Pay Pal and probably most credit cards give buyers 180 days to file a claim.
How do I fight buyer Protection on eBay?
First, contact the seller and try to resolve the issue without eBay intervention. Contact eBay within 45 days after purchase if the dispute can’t be resolved directly. Respond to messages and required actions from eBay as the case is being processed. Return the item to the seller if eBay requires this step.
Is eBay seller protection good?
eBay seller protection is an excellent service for sellers to use if they are not 100% confident in their transactions. Although eBay sellers are protected by eBay policies, transaction monitoring, and data systems, it is still good to know that your hard-earned money and item are protected when something goes wrong.
Does eBay favor buyer or sellers?
Ebay doesn’t know what the seller shipped or what the buyer received and they don’t know what the buyer sent back or what the seller received, so they almost always take the buyers side.
What does buyer protection cover?
Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long as the product(s) or transaction do not violate the company’s policies. In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner.
What happens if eBay buyer damaged item?
If the item you received arrived damaged, doesn’t match the listing description, or if it’s the wrong item, you’re covered under the eBay Money Back Guarantee. You can return it even if the seller’s returns policy says they don’t accept returns.
How do I get a refund from eBay without returning?
If you don’t respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Here are your response options: Upload your own label – The buyer will send the item back to you for a full refund, including the original postage cost.
How many returns does eBay allow?
In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. The idea is to bolster buyers’ confidence beyond eBay’s Money Back Guarantee. There are four different return options a seller can choose.
Do I have to accept a return on eBay if I said no returns?
If the purchase is covered by the eBay Money Back Guarantee policy, you’ll have to accept the return, even if you have a no returns policy.
Can you get ripped off selling on eBay?
Contrary to popular belief, sellers on eBay are just as prone to being ripped off as buyers are, so when you’re selling your used gear on eBay, it’s important to have all of your bases covered so that a buyer doesn’t try to come back and rip you off using some sort of clever loophole.
What happens when someone files a dispute on eBay?
eBay makes a decision on the case
For escalated eBay Money Back Guarantee cases, eBay ultimately makes a decision on the case and determines whether the buyer or seller is at fault. Whatever the outcome, the buyer or seller has 45 days to file an appeal to the case decision.
Can you sue a buyer on eBay?
After having taken the above precautions and noticing that you have been treated unfairly by eBay, you’re well within your rights to sue them in small claims court. These are the steps the process would typically take: File a dispute with eBay’s customer support.
How can you tell a fake buyer?
The red flags that may help identify a fake buyer are: The buyer only makes contact via email and/or text message. The buyer is willing to trust an agent they found on the internet without having a conversation or meeting in person.
Is buyer Protection the same as goods and services?
How does PayPal’s ‘Buyer Protection’ work? Making PayPal payments using ‘friends and family’ is appropriate if you are paying – you guessed it – family or friends. But if you’re buying from an unknown seller or online retailer, only payments made using ‘goods and services’ will be covered by PayPal’s Buyer Protection.
What payment methods have buyer Protection?
The best app for purchases depends on whether you’re the buyer or the seller. Venmo and PayPal are the only options with purchase protection.
Is seller responsible for shipping damage?
Who’s at Fault for Damaged Product? Thankfully, the question of who’s at fault for damaged merchandise is an easy one to answer. Unless a prior arrangement between the buyer and seller has been agreed upon or some fine print excuses them of damages, the seller is responsible—at least initially—for the damaged item.
What percentage of eBay sales are returned?
Right now it sits at around 11%. This seems high, but the number of returns for ACTUAL defective items is probably less than 1%.
What are the eBay return reasons?
There are many reasons for return: the size did not fit, the item was damaged in shipping or the buyer just changed their mind about buying it. Most sellers on eBay offer returns, but would prefer to keep them to a minimum.
How much does eBay charge if item doesn’t sell?
Reserve prices are an optional listing upgrade, which will incur a fee when you create your listing whether or not your item sells. Reserve fees are calculated at $5 or 7.5% of the reserve price you set, whichever is greater, up to a maximum fee of $250.
What happens if you win a bid on eBay and change your mind?
If you just change your mind, you can’t retract your bid, however. This is what eBay calls an ‘invalid bid retraction’. If you make an invalid bid retraction, the seller has the right to report you to eBay, which can then take further action like suspending your account, if necessary.
What protections do sellers have on eBay?
When you sell on eBay, you’re protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start.
How good is eBay buyer protection?
eBay is relatively safe to use
The good news is that using eBay, particularly as a buyer, is considered safe. The site has implemented a variety of protections over the years, so the most straightforward problems which victimized early eBay customers decades ago, like fraud, are now largely a thing of the past.
Does eBay refund if scammed?
eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing.